During the pre-sale stage, we are committed to providing professional, customized, and forward-looking support to our customers:
Needs Analysis & Technical Consultation: Gain an in-depth understanding of customer requirements in applications such as motors, transformers, and other magnetic components; provide expert advice on material selection
Solution Design Support: Assist in developing optimal steel usage solutions based on customer performance needs, including recommendations on grade, thickness, coating type, and lamination methods.
Sample Supply & Trial Support: Offer small batch samples for testing and support customers in performance evaluation.
Technical Briefing & Training:Provide training on silicon steel characteristics, processing guidelines, magnetic properties, etc., to enhance customer knowledge.
Rapid Response & Customization: Respond quickly to customized requirements, including width, tolerances, insulation coatings, and more.
In-store Services
During the in-sale phase, we ensure the product delivery process is efficient, transparent, and well-coordinated, helping customers stay on schedule.
Order Management & Planning Coordination: Implement an efficient order-handling system to align production, logistics, and quality control.
Production Progress Tracking: Keep customers updated on manufacturing progress and proactively alert them to potential delays.
Quality Control & Inspection Reports: Adhere strictly to ISO and industry standards; provide factory inspection reports or third-party test data.
Packaging & Logistics Security: Use anti-rust, moisture-proof, and impact-resistant packaging tailored to silicon steel products to ensure safe transportation.
Customer Communication Mechanism: Assign dedicated account managers to maintain consistent communication and address technical issues promptly;
After-sale Services
In the after-sale stage, we uphold a philosophy of proactive service, quick response, and continuous improvement to fully support our customers:
Technical Support & Problem Diagnosis: Promptly respond and troubleshoot issues such as magnetic performance degradation, cutting deformation, or coating damage.
Performance Follow-up: Conduct regular follow-ups to gather feedback on material usage and suggest performance optimizations.
Return & Replacement Policy: In case of quality-related issues, swiftly handle return or replacement requests.
Long-term Cooperation Support: Offer long-term partners value-added services such as product upgrades, industry trend insights, and cost-reduction strategies.
Customer Satisfaction Surveys: Conduct regular surveys to evaluate customer satisfaction and improve service and product quality accordingly.
